The aim of this phone call is to put the customer at ease, ensure we have correct order details and to make sure the customer knows that they need to contact us when they are ready for their sofa.



Good Morning, my name is Louis & I am calling from Sofa Club regarding the sofa you purchased.

Firstly, I would like to thank you for ordering with us, this is a just a quick call to let you know that we have received your order. I understand that you are not ready for your delivery yet?

No problem at all, you can call this number as soon as you are ready and we will organise your delivery for you, please give us 14 days’ notice. 

Do you have any other questions?

Thank you



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