ASAP ORDERS IN THE GREEN DELIVERY ZONE - SOFA IS NOT READY

The aim of this phone call is to put the customer at ease, ensure we have correct order details and to make sure the customer knows exactly what happens going forward. 

 

Good Morning, my name is Louis & I am calling from Sofa Club regarding the sofa you purchased.

Firstly, I would like to thank you for ordering with us, this is a just a quick call to let you know that we have received your order.

Do you mind confirming a couple of things? You have ordered a Chelsea corner in Silver?It is being delivered to 150 HIGH ROAD, EN9 2RJ?

Great, delivery is up to 14 days, our delivery team will contact you as soon as your sofa is ready for delivery. Is that OK?

Do you have any other questions? Thank you

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