5.1 We are only able to deliver orders to you if you have a delivery address on the UK mainland. This excludes some remote areas; please check our delivery page before ordering.
5.2 You will be informed of the likely approximate length of time until delivery at the point of order. Once your order is confirmed as available for delivery we will contact you to agree definite arrangements for the date of delivery. Where possible we will deliver on the first available van in your area as we are unable to store your furniture. Every effort is made to see that the approximate delivery date is accurate, but on rare occasions the manufacture of your furniture may be delayed through circumstances beyond our control. We will, of course, make every effort to keep you informed.
5.3 We will remove all packaging from the goods and allow you to examine them to ensure that there are no defects. This includes scratches, tears, rips or scuffs. We will assemble the goods in a room of your choice. Please note our delivery team will not take away any packaging. It is the customer’s responsibility to inspect the goods immediately upon delivery and ensure that the goods are delivered in perfect condition. No claim for damage at all can be entertained once the delivery team have left the delivery address unless it is signed for as damaged delivery.
5.4 We cannot accept any liability for any damage caused to customers property during a delivery, it is the customer responsibility to ensure there is clear access for the delivery team to enter, If our delivery team considers that access is unsafe, then we will not deliver the goods.
5.5 In the event that you may choose to have your goods delivered to your own third-party carrier, we will not accept any responsibility or liability for any damage to your goods once they are out of our control. Any forwarding delivery is at your own risk.
5.6 We will only deliver to ground floor, to first floor where access is easy, or to higher floors where there is an adequate lift. If delivery is required to higher floors and there is no lift or the lift is not big enough to take the suite, we will deliver to ground floor only and ask that you get help in taking the products upstairs.
5.7 We cannot accept liability if your sofa does not fit into your house, it is the responsibility of the customer to measure the doors, hallways and rooms to ensure the sofa fits. If the worst happens and it really won’t fit in, we will do our utmost to find a suitable solution.
5.8 If the goods are found to be either damaged or defective in any way at the time of delivery we will organise for a replacement or repair immediately depending on the situation. We cannot leave any products in the customer’s possession without full payment.
5.9 Should you not be available at the time of attempted delivery there will be a redelivery charge equal to your original delivery charge. These also apply if we are unable to deliver the goods due to there being no safe means of access to the place of delivery.