Cancellations

No Hassle Returns

At Sofa Club you can buy our sofas with confidence as we offer a no hassle 14 day returns period from the date of your delivery. 

 

Change of Heart Policy

The 14 day no hassle returns period on our products is in addition to our Change of Heart Policy.
We understand that you may change your mind after ordering, just contact us and you can make unlimited changes to your order up to 48 hours before your delivery with no charges.

 

FAQs

Can I cancel my order?

Yes! Just contact us and we'll cancel it and give you a full refund. It's as easy as that. If your order has already been delivered, we'll let you know how to return it, or arrange for a collection. Once it gets back to us, you'll receive a full refund (minus any return or collection costs).

 

What if my sofa has been delivered and I don’t want it?

We offer a 14 day no hassle return period from date of delivery, just contact us and we'll let you know how to return it, or arrange for a collection. Once it gets back to us, you'll receive a full refund (minus any return or collection costs).

 

What if the item is damaged when it arrives, or I was sent the wrong item?

It is very important that you inspect your order on delivery, because we’ll ask you to sign confirming that it is in good condition. If you’re not happy, let the delivery team know.

Our quality team checks all products to ensure they are to the very best standards before we deliver to you. If we have missed something or sent you something wrong, let us know as soon as possible, just complete the form below and our team will contact you and assess your complaint. We'll either give you a full refund, arrange for a repair, or order you a replacement.

 

How much do returns cost?

If you need to return an item because its faulty, or because we have done something wrong, there will be no collection fee. But if you are returning an item because you have changed your mind this will be at your cost. Our collection costs are the same as our delivery costs.

 

How long will my refund take?

We will process your refund within 7 days of return of the products however different banks and card companies terms vary so please allow up to 30 days for it to reach your account.
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