Cancellations

Returns

At Sofa Club you can buy our sofas with confidence as we offer a no hassle 14 day returns period from the date of your delivery. 

Unwanted items must be returned in a fully re-saleable condition, which includes being in the original, unmarked and undamaged packaging. 

Products which cannot be returned

Change of Heart Policy

The 14 day no hassle returns period on our products is in addition to our Change of Heart Policy.
We understand that you may change your mind after ordering, just contact us and you can make unlimited changes to your order up to 96 hours before your delivery with no charges.

 

FAQs

Can I cancel my order?

Yes! You can cancel your order up to 96 hours before your delivery, just contact us and we'll cancel it and give you a full refund. It's as easy as that! If your order has already been delivered, we'll let you know how to return it, or arrange for a collection. Once it gets back to us, you'll receive a full refund (minus any collection costs, if you use our service).

 

What if my sofa has been delivered and I don’t want it?

We offer a 14 day return period from date of delivery, just complete the Return Request form below and we'll let you know how to return it, or arrange for a collection. Once it gets back to us, you'll receive a full refund (minus any collection costs, if you use our service).

How much do collections cost?

Our collection costs are £249 anywhere in the UK. 

What if the item is damaged when it arrives, or I was sent the wrong item?

It is very important that you inspect your order on delivery, because we’ll ask you to sign confirming that it is in good condition. If you’re not happy, let the delivery team know.

Our quality team checks all products to ensure they are to the very best standards before we deliver to you. If we have missed something or sent you something wrong, let us know as soon as possible, just contact us and our team will assess your complaint. We'll either give you a full refund, arrange for a repair, or order you a replacement.

How long will my refund take?

We will process your refund within 7 days of return of the products however different banks and card companies terms vary so please allow up to 10 days for it to reach your account.

Do you offer exchanges?

Unfortunately we are unable to offer exchanges, if you would like to exchange please cancel your existing order and place a new order.

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