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At Sofa Club you can buy our sofas with confidence, as all of our frames are guaranteed against structural manufacturing defects for a period of 10 years, from the date of delivery.
The 10-year structural guarantee on our sofas is in addition to Sofa Club's one year guarantee, which covers all of our products against manufacturing defects for a period of one year from the date of delivery.
Wear & tear
Misuse (accidental or deliberate)
Failure to maintain
Commercial or institutional use
A product that has been assembled or stored incorrectly (e.g. in an area of damp or direct sunlight)
Any item where an alteration has been carried out
Clearance and/or display products
Failure to follow the terms of these guarantees
Please note: these guarantees do not affect your legal rights
We have an online-based, dedicated Warranty Team that can assist you with any problems you may have with your product, who can be contacted by using the form at the bottom of this page. Please provide all relevant information; pictures and/or videos of the issues, and a description of the problem. All queries will be responded to by our team within 48 hours.
To provide our customers with peace of mind, and to demonstrate our commitment to responsible trade, we are a registered full member of Dispute Resolution Ombudsman. The Ombudsman is an independent, not-for-profit organisation that raises standards and is approved by the government to provide alternative dispute resolution services. We follow their Code of Practice, which provides our customers with additional protection if things go wrong.
To find out more about The Ombudsman and how to use their service, visit www.disputeresolutionombudsman.org or telephone 0333 241 3209.